elkjl Privacy
Policy
Your privacy matters to us. This policy explains how elkjl collects, uses, stores, and protects your personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173).
How elkjl Protects Your Data
We handle your personal information with care, transparency, and full accountability — because trust is the foundation of everything we do for Filipino players.
Philippine Data Privacy Act Compliant
elkjl fully complies with Republic Act 10173, also known as the Data Privacy Act of 2012. All personal data we collect, process, and retain follows the standards set by the National Privacy Commission (NPC) of the Philippines.
256-Bit SSL Encryption
All data transmitted between your device and elkjl's servers is protected using industry-standard 256-bit SSL/TLS encryption. This ensures that your personal details, payment information, and account credentials remain secure in transit.
No Selling of Personal Data
elkjl does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data belongs to you — we only share it where required by law or to operate our platform services directly.
Your Rights as a Data Subject
Under the Philippine Data Privacy Act, you have the right to be informed, to access your data, to object to processing, to erasure, and to data portability. elkjl provides clear channels for you to exercise all of these rights at any time.
Responsible Data Retention
We only retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by PAGCOR regulatory obligations and Philippine law. Data no longer needed is securely deleted or anonymised.
Breach Notification Commitment
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, elkjl will notify the National Privacy Commission and affected players within 72 hours of becoming aware of the breach, in accordance with NPC requirements.
This Privacy Policy ("Policy") describes how elkjl ("we", "us", "our") collects, uses, processes, and protects the personal data of individuals ("you", "your", "Player") who access or use the elkjl platform at elkjl.bet. By registering an account or using our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1 Introduction
elkjl is committed to protecting the privacy and personal data of all Filipino players who use our platform. This Privacy Policy sets out in clear, plain language exactly what personal information we collect from you, why we collect it, how we use it, who we share it with, and the rights you have over your own data.
This Policy applies to all personal data collected through the elkjl website at elkjl.bet, our mobile browser interface, any official elkjl application, and all related services — including customer support communications, account verification processes, and promotional interactions. It applies regardless of whether you are a registered player, a prospective player browsing the site, or a former account holder whose data we are required to retain for regulatory compliance.
elkjl operates as a PAGCOR-regulated online casino and sports betting platform. As part of our regulatory obligations under PAGCOR and the Philippine Anti-Money Laundering Act (AMLA), we are required to collect and retain certain categories of personal data. This Policy explains how those obligations intersect with your rights under the Philippine Data Privacy Act of 2012 (Republic Act 10173).
This Policy is written in English. Where a Filipino-language version is made available for convenience, the English version shall govern in the event of any inconsistency between the two versions.
2 Personal Data We Collect
elkjl collects the following categories of personal data from players and prospective players. We only collect data that is genuinely necessary for the purposes described in this Policy.
2.1 Identity and Registration Data
When you register an account on the elkjl platform, we collect your full legal name as it appears on your government-issued ID, date of birth, gender, and nationality. This information is used to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with PAGCOR Know Your Customer (KYC) obligations.
2.2 Contact Information
We collect your email address, Philippine mobile number, and residential address. Your mobile number is used for SMS OTP verification, two-factor authentication, and account security alerts. Your email address is used for transactional communications, account notifications, and where you have consented, promotional messages.
2.3 Identity Verification Documents
As part of mandatory KYC verification required by PAGCOR and AMLA regulations, we collect copies of Philippine government-issued identification documents. Acceptable documents include the PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, or UMID. We may also request a selfie photograph alongside your ID for liveness verification purposes.
2.4 Financial Data
We collect information necessary to process deposits and withdrawals, including your GCash mobile number, PayMaya account details, bank account numbers (for BPI, BDO, or Metrobank transfers), and card details (for Visa or Mastercard transactions). We do not store complete card numbers on our servers — card payment data is handled directly by our certified payment processing partners using tokenisation.
2.5 Transaction and Gaming Activity
We maintain records of all deposits, withdrawals, bets placed, games played, winnings, losses, and bonus claims associated with your elkjl account. This data is required for account management, dispute resolution, PAGCOR regulatory reporting, and AMLA transaction monitoring obligations.
2.6 Device and Technical Data
When you access the elkjl platform, our systems automatically collect certain technical data including your IP address, device type and model, operating system and version, browser type and version, screen resolution, unique device identifiers, and session duration. This data is used for fraud detection, security monitoring, platform optimisation, and responsible gaming monitoring.
2.7 Communications Data
If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the outcomes of any support interactions. This data is used to resolve your queries and to improve our support quality.
elkjl does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data beyond what is strictly necessary for identity verification purposes. Health-related data is only collected in the specific context of responsible gaming self-declaration tools.
3 How We Collect Your Data
elkjl collects personal data through the following channels and mechanisms:
- Direct collection at registration: Information you provide when creating your elkjl account, completing KYC verification, or updating your account profile.
- Transaction processing: Data generated when you make deposits or withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, or Mastercard.
- Platform usage: Behavioral and technical data collected automatically as you navigate the elkjl website or app, including through cookies and similar tracking technologies.
- Customer support interactions: Data you provide when you contact our support team via live chat or email at [email protected].
- Third-party identity verification: Where you consent to it, we may receive identity verification data from licensed third-party KYC providers who conduct document verification or liveness checks on our behalf.
- Payment service providers: Transaction confirmation data, chargeback notifications, and fraud flags from our payment processing partners.
- Responsible gaming tools: Data you voluntarily provide when using deposit limit, loss limit, session time, cooling-off, or self-exclusion features available in your account settings.
4 Purposes of Data Processing
elkjl processes your personal data for the following clearly defined purposes. We do not process personal data for any purpose that is incompatible with those listed below without first obtaining your consent or establishing a separate lawful basis.
| Purpose | Data Used |
|---|---|
| Account creation and management — setting up, maintaining, and administering your elkjl player account | Identity data, contact data, login credentials |
| Identity verification (KYC) — confirming your identity and age (21+) in compliance with PAGCOR requirements | Identity data, ID documents, selfie photographs |
| Payment processing — processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard | Financial data, transaction records |
| Regulatory compliance — fulfilling obligations under PAGCOR, AMLA, and the Philippine Data Privacy Act | Identity data, transaction records, gaming activity |
| Fraud prevention and security — detecting and preventing unauthorized access, fraud, money laundering, and prohibited conduct | Device data, IP address, transaction patterns, gaming behavior |
| Responsible gaming monitoring — identifying indicators of problem gambling behavior and administering self-exclusion and limit tools | Gaming activity, deposit/loss patterns, self-exclusion records |
| Customer support — resolving player queries, complaints, and disputes | Communications data, account data, transaction records |
| Platform improvement — analysing usage patterns to improve the elkjl platform experience | Device data, usage data (aggregated and anonymised where possible) |
| Marketing communications — sending promotional offers, game announcements, and bonus notifications where you have consented | Contact data, game preferences, promotional history |
You can withdraw your consent to marketing communications at any time by updating your communication preferences in your elkjl account settings or by contacting our support team. Withdrawing consent for marketing will not affect any other data processing that is based on a different legal basis such as contractual necessity or legal obligation.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, elkjl relies on the following legal bases to process your personal data:
- Consent: For marketing communications, optional platform features, and any processing activity where we have specifically asked for your agreement. You have the right to withdraw consent at any time.
- Contractual necessity: Processing that is required to fulfill our obligations under the Terms and Conditions you agreed to when creating your elkjl account — including account management, payment processing, and platform access.
- Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulatory requirements, AMLA transaction monitoring and reporting obligations, and National Privacy Commission requirements.
- Legitimate interests: Processing necessary for fraud detection, platform security, responsible gaming monitoring, and general platform improvement — where those interests are not overridden by your fundamental rights and freedoms.
6 Sharing Your Personal Data
elkjl does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We only share your data with the categories of recipients described below, and only to the extent necessary for the stated purpose.
6.1 Service Providers and Data Processors
We engage trusted third-party service providers who process data on our behalf under strict contractual agreements. These include payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard network processors), identity verification (KYC) providers, cloud hosting and data storage providers, customer support platform providers, and fraud detection and cybersecurity service providers. All such providers are contractually bound to process data only on our instructions and in compliance with applicable privacy law.
6.2 Regulatory and Law Enforcement Authorities
We are required by law to disclose certain player data to PAGCOR as our regulatory authority, to the Anti-Money Laundering Council (AMLC) in connection with our AMLA compliance obligations, and to Philippine law enforcement agencies where we receive a valid legal demand such as a court order, subpoena, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.
6.3 Game Content Providers
Certain game titles available on the elkjl platform are provided by licensed third-party game suppliers. These providers may receive limited technical data (such as session tokens and game outcome records) necessary to operate their games within our platform. They do not receive your full identity or financial data.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of elkjl's assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer via email and provide you with the opportunity to exercise your data subject rights prior to the transfer taking effect.
All third-party service providers engaged by elkjl are assessed for their data protection practices prior to engagement. Where providers are located outside the Philippines, we ensure that appropriate safeguards are in place for cross-border data transfers in accordance with NPC requirements.
7 Cookies & Tracking Technologies
The elkjl platform uses cookies and similar tracking technologies to operate the website, enhance your experience, and collect usage analytics. The following categories of cookies are used:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as account login sessions, security tokens, and shopping basket functionality. These cookies cannot be disabled without breaking core platform functionality.
- Functional Cookies: These cookies remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations. Disabling them may reduce the convenience of your experience.
- Analytics Cookies: We use privacy-respecting analytics tools to understand how players navigate the elkjl platform — which games are most popular, where players encounter friction, and how to improve the overall experience. Analytics data is aggregated and does not identify individual players.
- Security and Fraud Detection Cookies: These cookies support our fraud detection systems and help identify suspicious login attempts, unusual betting patterns, or potential account compromise indicators. They are used exclusively for platform security purposes.
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. For a detailed breakdown of specific cookies used on the elkjl platform, refer to the cookie settings panel accessible from your account preferences.
8 Data Security
elkjl implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes the following measures:
- 256-bit SSL/TLS encryption on all data transmissions between your device and our servers
- Encryption at rest for all sensitive personal data stored in our databases, including identity documents and financial information
- Two-factor authentication (2FA) available for all player accounts via SMS OTP
- Role-based access controls ensuring that elkjl staff can only access personal data that is relevant to their specific job function
- Regular security audits and penetration testing conducted by independent cybersecurity professionals
- Intrusion detection and monitoring systems operating 24/7 to identify and respond to unauthorized access attempts
- Staff training on data protection obligations and secure data handling practices
- Incident response procedures with defined escalation paths for responding to data breaches or suspected security incidents
While elkjl maintains robust security measures, no digital platform can guarantee absolute security. You are responsible for keeping your account password confidential and for notifying us immediately at [email protected] if you suspect any unauthorized access to your elkjl account.
9 Data Retention
elkjl retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or for as long as required by applicable Philippine law and PAGCOR regulatory obligations. The following general retention guidelines apply:
- Active account data: Retained for the full duration of your account's existence on the elkjl platform plus any mandatory post-closure retention period.
- KYC and identity verification records: Retained for a minimum of five (5) years following account closure, as required by AMLA regulations.
- Transaction and gaming activity records: Retained for a minimum of five (5) years following account closure or the date of the transaction, in compliance with PAGCOR and AMLA requirements.
- Customer support communications: Retained for up to three (3) years following the resolution of the relevant support interaction, for dispute resolution and quality assurance purposes.
- Marketing consent records: Retained for three (3) years from the date of consent withdrawal or account closure, whichever is earlier, to demonstrate compliance.
- Security and fraud detection logs: Retained for up to two (2) years, or longer where relevant to an ongoing investigation or legal proceeding.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
10 Your Data Subject Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by elkjl. You can exercise any of these rights by contacting our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days of receipt.
Right to Be Informed The right to know what personal data we collect, why we collect it, and how it is used — as set out in this Privacy Policy.
Right to Access The right to request a copy of the personal data we hold about you and information about how it is being processed.
Right to Rectification The right to request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure The right to request deletion of your personal data where there is no legitimate legal basis for continued processing, subject to our regulatory retention obligations.
Right to Object The right to object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes.
Right to Data Portability The right to receive a structured, machine-readable copy of personal data you provided to us, and to transmit it to another data controller.
Right to Restriction The right to request that we restrict processing of your data where you contest its accuracy, object to its processing, or where processing is unlawful.
Right to Complain The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe we have violated your data privacy rights.
Note that certain data subject rights may be limited or overridden by our legal obligations under PAGCOR regulations, AMLA, or other applicable Philippine law. Where we are unable to fully comply with a data subject request due to such obligations, we will explain the applicable legal basis clearly in our response.
11 Children's Privacy
The elkjl platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.
All new registrations are subject to age verification as part of our mandatory KYC process. If we discover or are notified that an account has been created by a person under 21 years of age, we will immediately close the account, void any associated balances or winnings, and securely delete or anonymise all personal data associated with that account to the extent permitted by applicable law and AMLA retention requirements.
If you believe that a minor may have registered an account on the elkjl platform using false identity information, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will investigate all such reports promptly.
If you are a parent or guardian and believe your child has accessed the elkjl platform, please contact [email protected] immediately. We will take swift action to close the account and ensure no data belonging to a minor is retained beyond what is legally required.
12 Updates to This Policy
elkjl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable Philippine law or PAGCOR regulatory requirements, or improvements in our platform operations. The date at the top of this Policy indicates when it was last reviewed and updated.
Where we make material changes to this Policy — meaning changes that significantly affect your rights or the way we process your personal data — we will notify you by email to the address registered on your elkjl account and by displaying a prominent notice on the elkjl platform for a period of at least thirty (30) days prior to the changes taking effect.
For minor or non-material changes (such as clarifications of existing language, corrections of typographical errors, or updates to contact details), we will update this page without providing advance individual notification. We encourage you to review this Policy periodically to stay informed of how elkjl protects your personal data.
Your continued use of the elkjl platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the platform and may request closure of your account by contacting our support team.
13 Contact Us & Data Protection Officer
elkjl has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act and the implementing rules of the National Privacy Commission. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our DPO through the following channels:
- Email: [email protected] (please include "Privacy / DPO Request" in the subject line)
- Platform: Live chat support available 24/7 at elkjl.bet, Philippine Standard Time (PHT)
- Service Area: Serving players across Manila, Cebu, Davao, Quezon City, Makati, and all of the Philippines
We aim to acknowledge all data subject requests within five (5) business days and to provide a substantive response within thirty (30) calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be contacted through its official channels. elkjl will cooperate fully with any NPC investigation and will implement any remediation measures directed by the Commission.
elkjl is fully committed to upholding your data privacy rights. We view data protection not merely as a legal obligation but as a core part of our responsibility to every Filipino player who trusts us with their personal information. Salamat sa inyong tiwala.
Play with Confidence at elkjl
Your personal data is protected by Philippine law and our commitment to your privacy. Join thousands of Filipino players from Manila, Cebu, Davao, and across the Philippines who trust elkjl for a secure, fair, and regulated online gaming experience. Must be 21 years or older to participate.